Algorithmic Decision-Making in Service Work
An Analysis of Changing Job Autonomy
Nomos, 1. Edition 2024, 401 Pages
The product is part of the series
Arbeit, Digitalisierung und Organisation
Description
Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions arise about the changing role of humans in work processes and their freedom to determine work content and conditions.
This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.
Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.
Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
Bibliographical data
| Edition | 1 |
|---|---|
| ISBN | 978-3-7560-1013-4 |
| Subtitle | An Analysis of Changing Job Autonomy |
| Publication Date | Dec 12, 2024 |
| Year of Publication | 2024 |
| Publisher | Nomos |
| Format | Softcover |
| Language | englisch |
| Pages | 401 |
| Copyright Year | 2024 |
| Medium | Book |
| Product Type | Scientific literature |
Additional material
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