Bürokratie, Regulierung, Verwaltung in der Krise

Bureaucracy—a burden without an end? Regulation—why are we dissatisfied with state laws and regulations? Administration—why are digitalisation and practicality, customer service culture and proximity to citizens not making progress? The refugee and coronavirus crises have ruthlessly exposed weaknesses in these respects. In this book, using his many years of experience, the author describes what has gone wrong in the government’s apparatus, how departmental egoism is preventing practicality and customer service, and how digitisation and administrative reforms have become stuck in the federal–state–local authority undergrowth. He shows how bureaucracy, regulation and administration can be reorganised—a stress test for Germany.