Erfolgreiche Wege zur Service Excellence

Von Service-Champions das 1 x 1 exzellenter Services erfahren
Nomos, 1. Edition 2022, 245 Pages
Book
€49.00
ISBN 978-3-8487-8462-2
eBook
€49.00
ISBN 978-3-7489-2843-0
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Description
Excellent service does not just happen by itself. All over the world, best-in-class companies use concepts which have become established under the label of ‘service excellence’. The edited volume ‘Successful Paths to Service Excellence—Learning the 1 x 1 of Excellent Services from Service Champions’ is devoted to the question of how service excellence is implemented as well as experienced by and in successful companies. The structure of the book is based on the model of service excellence as anchored in the new ISO standard 23592. To this end, proven experts from a wide range of industries present best practices that demonstrate successful ways of implementing service excellence.

With contributions by
Dr. Ferri Abolhassan, Dr. Björn Becker, Sabine Börnsen, Philippe D. Clarinval, Svenja Daniel, Prof. Dr. Matthias Gouthier, Enrico Jensch, Juliane Köninger, Michael Moritz, Christian Polenz, Christopher J. Rastin, Carsten K. Rath, Matthias Raquet and Dr. Kristina Rodig.
Bibliographical data
Bibliographical data
Edition 1
ISBN 978-3-8487-8462-2
Subtitle Von Service-Champions das 1 x 1 exzellenter Services erfahren
Publication Date Jan 24, 2022
Year of Publication 2022
Publisher Nomos
Format Softcover
Language deutsch
Pages 245
Copyright Year 2022
Medium Book
Product Type Scientific literature
Additional material
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