Erfolgreiche Wege zur Service Excellence
Von Service-Champions das 1 x 1 exzellenter Services erfahren
Edited by
Prof. Dr. Matthias Gouthier
Nomos, 1. Edition 2022, 245 Pages
The product is part of the series
Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
Description
Excellent service does not just happen by itself. All over the world, best-in-class companies use concepts which have become established under the label of ‘service excellence’. The edited volume ‘Successful Paths to Service Excellence—Learning the 1 x 1 of Excellent Services from Service Champions’ is devoted to the question of how service excellence is implemented as well as experienced by and in successful companies. The structure of the book is based on the model of service excellence as anchored in the new ISO standard 23592. To this end, proven experts from a wide range of industries present best practices that demonstrate successful ways of implementing service excellence.
With contributions by
Dr. Ferri Abolhassan, Dr. Björn Becker, Sabine Börnsen, Philippe D. Clarinval, Svenja Daniel, Prof. Dr. Matthias Gouthier, Enrico Jensch, Juliane Köninger, Michael Moritz, Christian Polenz, Christopher J. Rastin, Carsten K. Rath, Matthias Raquet and Dr. Kristina Rodig.
With contributions by
Dr. Ferri Abolhassan, Dr. Björn Becker, Sabine Börnsen, Philippe D. Clarinval, Svenja Daniel, Prof. Dr. Matthias Gouthier, Enrico Jensch, Juliane Köninger, Michael Moritz, Christian Polenz, Christopher J. Rastin, Carsten K. Rath, Matthias Raquet and Dr. Kristina Rodig.
Bibliographical data
Edition | 1 |
---|---|
ISBN | 978-3-8487-8462-2 |
Subtitle | Von Service-Champions das 1 x 1 exzellenter Services erfahren |
Publication Date | Jan 24, 2022 |
Year of Publication | 2022 |
Publisher | Nomos |
Format | Softcover |
Language | deutsch |
Pages | 245 |
Copyright Year | 2022 |
Medium | Book |
Product Type | Scientific literature |
Additional material
Product safety information
Manufacturer of products offered under GPSR
Nomos Verlagsgesellschaft mbH & Co. KG
Waldseestraße 3 - 5
76530 Baden-Baden, Germany
service@nomos.de
www.nomos.de