Kommunikation und Konfliktmanagement in der Pflege

Communication in nursing often involves highly complex challenges. This textbook provides a comprehensive foundation for professional communication in the nursing field. It describes practical techniques and relevant theories for verbal and non-verbal communication, adapted to a wide range of nursing situations – from the initial assessment to discharge. Three ongoing case studies illustrate the topics and enable a change of perspective. This makes the book a valuable tool for empathetic, successful communication in everyday nursing care.