Systemisches Controlling

Social economy enterprises are organisational systems that have to be managed from a business perspective. As social systems, however, they cannot be controlled from the outside with a specific intention. This poses a major dilemma for social managers working in the field of social work.
In this book, Zita Maria Müller characterises systemic controlling and examines both the limits of controlling as a systemic management practice along with the opportunities it offers. Following Luhmann's systems theory, the author analyses classical controlling functions and opens up new opportunities for compatible communication between managers and controllers in social service organisations.