Total Quality Management als Vertrauensmanagement

This study’s starting point is the fact, proven by the results of expert surveys, that changes in the context of the introduction of new management concepts in German companies are only implemented very hesitantly and the business success that is expected often fails to materialise. The book uses a systems theory and constructivist perspective to design and structure a didactic model and offer alternative courses of action to help companies successfully implement the necessary changes. Successful means of doing so are developing and encouraging employees, increasing productivity in the creation of products and services, increasing the efficiency of processes and demonstrably improving business results.