Organisation von Wissensarbeit

Controlling knowledge work seems to be an oxymoron when considered from the perspective of the conven-tional understanding of ‘organisation’. Adopting an organisational approach, this book proposes differentiating between global control of organisation and local self-control of knowledge workers. It therefore examines insights into the design of organising knowledge work, such as crowdsourcing, in future studies as well as concepts for the management of knowledge and knowledge work. The author suggests that future studies should not be accepted as something fixed and immutable, but recommends using the opportunities offered by the designs they present instead. The organisational approach the author proposes boils down to the implementation of hybrid structures and new ideas on roles and skills in organising knowledge work. The author is a long-time member of the executive and management boards of a research institute in the field of management and human factors. His research interests focus on work and organisational design.