Beziehungskonflikte in Unternehmen lösen

The diverging interests of employees are often the cause of interpersonal conflicts in companies, some of which can be solved sustainably through mediation. However, this is not the case for all of them.
This book describes mediation as a conflict-solving model in the business environment, while connecting it to neurobiology. It focuses on the core process of mediation: the search for underlying interests.
In addition to the Harvard concept, the 9-interests model developed by Adrian Schweizer, the author especially addresses the Reiss Profile®. Furthermore, she describes which factors favour or counteract the mediation process from a neurobiological point of view.